Words that work.Copy them free.
Messages for the moments that win or lose a job, each with the rules that apply and the mistakes to avoid.
- Missed-call text templates: 11 replies to sendA good missed-call text goes out within a minute, says who you are and makes one clear offer: a call back or a reply by text.11 templates
- Missed-call texts for HVAC companies: 9 repliesAn HVAC missed-call text has to work in a heatwave and a cold snap, when callers may try several companies at once.HVAC
- Missed-call texts for plumbers: 9 repliesA plumbing missed-call text often reaches someone standing in water.Plumbing
- Missed-call texts for roofers: 8 repliesA roofing missed-call text has to handle two very different callers: someone with water coming through the ceiling and someone planning a replacement.Roofing
- Missed-call texts for dental offices: 8 repliesA dental office's missed-call text should get the patient booked without turning a text thread into a medical record.Dental
- Missed-call texts for med spas: 8 repliesA med spa's missed-call text should turn interest into a booked consultation without making offers it can't make by text.Med spa
- Missed-call texts for electricians: 8 repliesAn electrician's missed-call text has to separate a dangerous problem from a routine job in one message.Electrical
- Missed-call texts for pest control companies: 8 repliesA pest control missed-call text should find out what the pest is and how bad it is, because a single mouse and a bed bug problem need different visits.Pest control
- Missed-call texts for garage door companies: 8 repliesA garage door missed-call text should find out whether a car is trapped or the door is stuck open, then set honest expectations on price.Garage door
- Missed-call texts for landscapers: 8 repliesA landscaping missed-call text should sort one-off jobs from recurring service, because a weekly mowing client and a patio project need different conversations.Landscaping
- Missed-call texts for house cleaners: 8 repliesA cleaning company's missed-call text should find out the type of clean and the size of the home, because those set the price.House cleaning
- Missed-call texts for restoration companies: 8 repliesA restoration company's missed-call text reaches people in the middle of an emergency, so it has to be fast and practical.Water damage restoration
- Missed-call texts for chiropractors: 8 repliesA chiropractic office's missed-call text should get the patient booked without asking about their symptoms by text.Chiropractic
- Missed-call texts for orthodontists: 8 repliesAn orthodontic office's missed-call text usually reaches a parent booking a first consultation or a patient with a loose bracket.Orthodontics
- Missed-call texts for physical therapists: 8 repliesA physical therapy clinic's missed-call text should answer the question most callers have, whether they need a referral, without asking about their injury by text.Physical therapy
- Missed-call texts for auto repair shops: 8 repliesAn auto repair shop's missed-call text should find out what the car is doing and whether it's drivable, then offer a time.Auto repair
- Review request templates: 9 texts and emailsA good review request goes to every customer soon after the job, uses their name, mentions the work and links straight to your Google review form.9 templates
- Review requests for HVAC companies: 8 texts and emailsAn HVAC review request works best soon after the system is running again, while the customer still remembers the hot or cold night.HVAC
- Review requests for plumbers: 8 texts and emailsA plumber's review request should go out once the problem is truly fixed: the drain runs, the leak is dry, the water is hot.Plumbing
- Review requests for roofers: 8 texts and emailsRoofing jobs are big and infrequent, so each honest review carries weight.Roofing
- Review requests for dental offices: 8 texts and emailsA dental review request should be warm, brief and free of anything clinical.Dental
- Review requests for med spas: 8 texts and emailsA med spa review request should invite honest feedback on the experience without asking clients to disclose treatments, share photos or rate results they can't see yet.Med spa
- Review requests for electricians: 8 texts and emailsAn electrician's review request works best once the customer has used the new circuit, charger or lights for a day.Electrical
- Review requests for pest control companies: 8 texts and emailsPest control results take time, so the best moment for a review request is after the follow-up visit, when the customer has seen the difference.Pest control
- Review requests for garage door companies: 8 texts and emailsA garage door review request should go out once the door has opened and closed a few times without trouble, usually the same day.Garage door
- Review requests for landscapers: 8 texts and emailsLandscaping review requests work best when the result is easy to see: right after a project is finished or after the first month of regular service.Landscaping
- Review requests for house cleaners: 8 texts and emailsA house cleaning review request should go out the same day as a one-off clean, or after the third or fourth visit for recurring clients, once they trust the routine.House cleaning
- Review requests for restoration companies: 8 texts and emailsRestoration customers have just been through a stressful event, so a review request should wait until the job is finished and the home is dry, often after the final walk-through.Water damage restoration
- Review requests for chiropractors: 8 texts and emailsA chiropractic review request should be warm, brief and free of anything clinical.Chiropractic
- Review requests for orthodontists: 8 texts and emailsAn orthodontic review request lands best at a milestone: braces off, aligners finished or a first consultation that answered a family's questions.Orthodontics
- Review requests for physical therapists: 8 texts and emailsA physical therapy review request fits best at discharge or a clear milestone, when the patient can judge the whole course of care.Physical therapy
- Review requests for auto repair shops: 8 texts and emailsAn auto repair shop's review request should go out after the customer has driven the car for a day or two, when they know the repair worked.Auto repair