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Missed-call texts for restoration companies.Written for water damage restoration companies.

What a good one does

Updated

A restoration company's missed-call text reaches people in the middle of an emergency, so it has to be fast and practical. Reply within a minute, tell them to shut off the water at the main valve if they can and to stay away from wet electrics, and give a direct line to your on-call crew. Ask about insurance on the call, not in the text.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    Water is still coming in

    Text · 179 characters, 2 texts

    Hi, it's [Business]. If water is still coming in, shut off the main valve if you can and stay away from wet outlets. Reply WATER and our crew will call now. Reply STOP to opt out.

  2. 02

    A flooded basement

    Text · 182 characters, 2 texts

    Hi, [Business] here. Flooded basement? Don't go in if the water is near outlets or the electrical panel. Reply with your address and we'll call you right back. Reply STOP to opt out.

    ESFI says water-damaged electrical equipment should be checked by a qualified electrician.

  3. 03

    Insurance questions

    Text · 177 characters, 2 texts

    Hi, it's [Business]. If you're calling about an insurance claim, reply with your address and whether you've called your insurer yet. We'll call by [time]. Reply STOP to opt out.

  4. 04

    Worries about mold

    Text · 161 characters, 2 texts

    Hi, [Business] here. Worried about mold after a leak? Reply with when the water got in and where, and we'll call to arrange an inspection. Reply STOP to opt out.

  5. 05

    After hours

    Text · 172 characters, 2 texts

    Hi, it's [Business]. If water is coming in, call our on-call line at [on-call number] now. For anything else, reply here and we'll call when we open. Reply STOP to opt out.

  6. 06

    Rental units

    Text · 141 characters, 1 text

    Hi, [Business] here. If this is a rental unit, reply with the address, the tenant's name and the best time for access. Reply STOP to opt out.

  7. 07

    Sewage backups

    Text · 167 characters, 2 texts

    Hi, it's [Business]. If it's sewage, keep children and pets out of the area and don't try to clean it yourself. Reply SEWAGE and we'll call now. Reply STOP to opt out.

  8. 08

    Businesses and larger buildings

    Text · 160 characters, 1 text

    Hi, [Business] here. For a business or multi-unit building, reply with the address and an on-site contact, and a crew lead will call you. Reply STOP to opt out.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Asking for insurance details before you know whether water is still coming in.
  • Leaving callers to wade into flooded rooms with the power on.
  • Waiting until morning to reply, when the EPA says drying within 24 to 48 hours is what prevents mold.

Questions people ask.Short answers.

What should a restoration text say first?

How to stop more damage, such as shutting off the main valve, and how to stay safe around wet electrics. Then how to reach your crew.

Should the text ask about insurance?

Leave it for the call. The first job is stopping the water and getting a crew there.

How fast should we reply?

Within minutes. The EPA says water-damaged areas should be dried within 24 to 48 hours to prevent mold.

Sources

  1. FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls) · checked Oct 31, 2026
  2. Federal Register: TCPA revocation of consent rules (October 2024) · checked Oct 31, 2026
  3. Federal Register: Enhancing the ability of consumers to control robocalls (October 2026) · checked Oct 31, 2026
  4. Twilio: Error 30034, unregistered 10DLC traffic · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.