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Review requests for physical therapists.Written for physical therapy clinics.

What a good one does

Updated

A physical therapy review request fits best at discharge or a clear milestone, when the patient can judge the whole course of care. Send it to every patient with your Google review link and remind them not to share health details. Reply to reviews without confirming anyone is a patient, and never turn reviews into testimonials without written authorization.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    At discharge

    Text · 173 characters, 2 texts

    Hi [Name], congratulations on finishing your therapy at [Clinic]. If you'd like to share your experience, here's our Google review link: [review link] Reply STOP to opt out.

  2. 02

    At a milestone during care

    Text · 168 characters, 2 texts

    Hi [Name], thanks for your hard work with the team at [Clinic]. If you have a minute, an honest Google review helps others find us: [review link] Reply STOP to opt out.

  3. 03

    A version that sets expectations

    Text · 149 characters, 1 text

    Hi [Name], we'd value an honest Google review of [Clinic]: [review link]. There's no need to mention your injury or treatment. Reply STOP to opt out.

  4. 04

    A thank-you email at discharge

    Email

    Subject: Thanks from [Clinic] Hi [Name], Thanks for trusting us with your care. If you have questions about your home programme, call [phone] rather than replying here. If you'd like to share your experience, our Google review link is here: [review link] The team at [Clinic]

  5. 05

    Patients who prefer Spanish

    Text · 170 characters, 2 texts

    Hola [Name], gracias por elegir [Clinic]. Si desea compartir su experiencia, aquí está nuestro enlace de Google: [review link] Responda STOP para no recibir más mensajes.

  6. 06

    Replying to a positive review

    Review reply

    Thank you for sharing this. It means a lot to the whole team, and we're glad we could help.

    General and warm. No mention of care or confirmation of details.

  7. 07

    Replying to a negative review

    Review reply

    We're sorry to read this and would like to understand what happened. Please call our clinic director at [phone] so we can talk privately.

    HHS has fined providers for disclosing patient information in review replies.

  8. 08

    Replying to a rating with no text

    Review reply

    Thank you for your rating. If you'd like to tell us more, please call our clinic director at [phone].

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Turning a patient's review into a website testimonial without written authorization.
  • Mentioning a patient's injury or progress in a public reply.
  • Asking only patients who are recovering well.

Questions people ask.Short answers.

Can we feature patient stories on our website?

Only with written HIPAA authorization. HHS settled with a Los Angeles physical therapy clinic in 2016 for posting testimonials with names and photos without it.

When should a clinic ask for a review?

At discharge or a clear milestone, once the patient can judge their care as a whole.

Is it fine to ask every patient?

Yes, as long as you ask everyone the same way and offer nothing in return.

Sources

  1. FTC: Consumer reviews and testimonials rule Q&A · checked Oct 31, 2026
  2. Federal Register: Trade regulation rule on consumer reviews and testimonials (2024) · checked Oct 31, 2026
  3. Google Business Profile Help: Create a link or QR code to request reviews · checked Oct 31, 2026
  4. HHS: Settlement with dental practice over online review replies · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.