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Missed-call texts for auto repair shops.Written for auto repair shops.

What a good one does

Updated

An auto repair shop's missed-call text should find out what the car is doing and whether it's drivable, then offer a time. Reply within a minute, ask for the year, make, model and symptom, and say up front whether you charge a diagnostic fee. Offer a towing option if the car won't move, keep prices honest and in writing, and include a STOP line.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    A new repair enquiry

    Text · 163 characters, 2 texts

    Hi, it's [Shop]. Sorry we missed you. What's the car doing? Reply with the year, make, model and the problem, and we'll call back by [time]. Reply STOP to opt out.

  2. 02

    Check engine light

    Text · 173 characters, 2 texts

    Hi, [Shop] here. Check engine light on? If the car is running rough or the light is flashing, reply and we'll talk through whether it's safe to drive. Reply STOP to opt out.

  3. 03

    The car won't move

    Text · 142 characters, 1 text

    Hi, it's [Shop]. If the car won't start or isn't safe to drive, reply TOW and we'll send you the towing company we use. Reply STOP to opt out.

  4. 04

    Cost questions

    Text · 157 characters, 1 text

    Hi, [Shop] here. Our diagnostic fee is [fee], and we give a written estimate before any repair. Reply with your car's details to book. Reply STOP to opt out.

  5. 05

    A car already in the shop

    Text · 142 characters, 1 text

    Hi, it's [Shop]. If you're calling about a car that's with us, reply with your name and we'll text an update by [time]. Reply STOP to opt out.

  6. 06

    Saturday appointments

    Text · 140 characters, 1 text

    Hi, [Shop] here. We're open Saturday [hours]. Reply with your car's details and a time, and we'll hold a bay for you. Reply STOP to opt out.

  7. 07

    Car AC problems

    Text · 128 characters, 1 text

    Hi, it's [Shop]. Car AC blowing warm? Reply with the year, make and model and we'll call to book a check. Reply STOP to opt out.

  8. 08

    A repair you did earlier

    Text · 145 characters, 1 text

    Hi, [Shop] here. If it's about a repair we did, reply with your name and the date, and we'll check your warranty and call. Reply STOP to opt out.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Quoting a repair price by text without a written estimate.
  • Hiding the diagnostic fee until the customer arrives.
  • No towing option for callers whose car won't move.

Questions people ask.Short answers.

Should I text prices?

State your diagnostic fee and promise a written estimate. The FTC tells drivers to get one before work starts, so it builds trust to say it first.

What if the car isn't safe to drive?

Offer towing and talk it through on the call rather than diagnosing by text.

Should the text mention ASE certification?

Keep the first text practical. Put certifications on your website and profile, and only claim what's true for your technicians.

Sources

  1. FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls) · checked Oct 31, 2026
  2. Federal Register: TCPA revocation of consent rules (October 2024) · checked Oct 31, 2026
  3. Federal Register: Enhancing the ability of consumers to control robocalls (October 2026) · checked Oct 31, 2026
  4. Twilio: Error 30034, unregistered 10DLC traffic · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.