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Review requests for auto repair shops.Written for auto repair shops.

What a good one does

Updated

An auto repair shop's review request should go out after the customer has driven the car for a day or two, when they know the repair worked. Ask every customer the same way, name the job plainly, and link to your Google review form. Honest reviews that describe the work and the estimate process are what drivers look for when they ask who's trustworthy.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    A day or two after a repair

    Text · 171 characters, 2 texts

    Hi [Name], it's [Shop]. How's the [car] driving since the [repair]? If you have a minute, an honest Google review helps other drivers: [review link] Reply STOP to opt out.

  2. 02

    After routine maintenance

    Text · 155 characters, 1 text

    Hi [Name], thanks for bringing your [car] to [Shop]. Here's our Google review link if you'd like to share how it went: [review link] Reply STOP to opt out.

  3. 03

    After a diagnostic, whether or not they went ahead

    Text · 167 characters, 2 texts

    Hi [Name], thanks for letting [Shop] check your [car]. Whether or not you went ahead with the repair, we'd value an honest review: [review link] Reply STOP to opt out.

  4. 04

    After a large repair

    Email

    Subject: Your [repair] and warranty Hi [Name], Your [car]'s [repair] is covered by our [warranty terms], and the invoice is attached. Call [phone] if anything doesn't feel right. Would you share an honest Google review? It helps drivers in [town] find a shop they can trust: [review link] [Owner name], [Shop]

  5. 05

    Fleet and business customers

    Email

    Subject: [Vehicle] service complete Hi [Name], Service on [vehicle or unit] is complete, with records attached. If you're able to, an honest Google review helps other fleet managers find us: [review link] [Owner name], [Shop]

  6. 06

    After fixing a comeback

    Text · 180 characters, 2 texts

    Hi [Name], thanks for bringing the [car] back so we could make it right. If it's sorted now, or if it isn't, an honest review helps us improve: [review link] Reply STOP to opt out.

  7. 07

    A first-time customer

    Text · 145 characters, 1 text

    Hi [Name], thanks for trying [Shop]. If you'd like to share your first visit, here's our Google review link: [review link] Reply STOP to opt out.

  8. 08

    Customers who prefer Spanish

    Text · 167 characters, 2 texts

    Hola [Name], gracias por traer su carro a [Shop]. Si tiene un minuto, ¿nos deja una reseña honesta en Google? [review link] Responda STOP para no recibir más mensajes.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Asking at the counter while the customer is paying.
  • Offering an oil change discount for a review.
  • Skipping customers who declined the estimate.

Questions people ask.Short answers.

When should an auto shop ask for a review?

A day or two after the repair, once the customer has driven the car and knows it worked.

Should I ask customers who declined the repair?

Yes. Ask everyone the same way. A review about an honest estimate is valuable on its own.

Can I offer a discount for a review?

No. Google doesn't allow incentives for reviews, and US rules ban rewards tied to a positive review.

Sources

  1. FTC: Consumer reviews and testimonials rule Q&A · checked Oct 31, 2026
  2. Federal Register: Trade regulation rule on consumer reviews and testimonials (2024) · checked Oct 31, 2026
  3. Google Business Profile Help: Create a link or QR code to request reviews · checked Oct 31, 2026
  4. HHS: Settlement with dental practice over online review replies · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.