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Missed-call texts for house cleaners.Written for house cleaning companies.

What a good one does

Updated

A cleaning company's missed-call text should find out the type of clean and the size of the home, because those set the price. Reply within a minute, ask whether it's a regular, deep or move-out clean and how many bedrooms and bathrooms, and say when you'll send a quote. Leave first-clean discounts out of the reply, and include a STOP line.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    A new enquiry

    Text · 183 characters, 2 texts

    Hi, it's [Business]. Sorry we missed you. Is this for a regular, deep or move-out clean? Reply with the number of bedrooms and bathrooms and we'll send a quote. Reply STOP to opt out.

  2. 02

    Move-out cleans

    Text · 175 characters, 2 texts

    Hi, [Business] here. For a move-out clean, reply with the address, the move-out date and whether the home will be empty. We'll confirm a time by [time]. Reply STOP to opt out.

  3. 03

    A regular client moving a visit

    Text · 145 characters, 1 text

    Hi, it's [Business]. If you're a regular client and need to move a visit, reply with your name and the day that suits you. Reply STOP to opt out.

  4. 04

    Keys and access

    Text · 182 characters, 2 texts

    Hi, [Business] here. Calling about keys or access for your clean? Reply with your name and we'll call before your visit. Please don't text alarm or door codes. Reply STOP to opt out.

  5. 05

    Requests for the same cleaner

    Text · 149 characters, 1 text

    Hi, it's [Business]. Want the same cleaner each visit? Reply with your name and we'll check their schedule and call by [time]. Reply STOP to opt out.

  6. 06

    Something wasn't right

    Text · 159 characters, 1 text

    Hi, [Business] here. Sorry we missed you. If something wasn't right after a clean, reply with what and we'll call today to put it right. Reply STOP to opt out.

  7. 07

    Questions about insurance and checks

    Text · 161 characters, 2 texts

    Hi, it's [Business]. If you're asking about insurance or background checks, reply and we'll call to explain how we vet and cover our team. Reply STOP to opt out.

  8. 08

    Offices and rentals

    Text · 159 characters, 1 text

    Hi, [Business] here returning your call. If this is for an office or rental, reply with the address, the size and how often you need us. Reply STOP to opt out.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Asking customers to text alarm or door codes.
  • Quoting a deep clean without asking the size of the home.
  • Adding a first-clean discount, which turns the reply into a marketing text.

Questions people ask.Short answers.

What do I need to quote a clean?

The type of clean, the number of bedrooms and bathrooms, and anything unusual such as pets or an empty home. Two quick replies usually cover it.

Can customers send entry codes by text?

Ask them not to. Collect access details by phone or another secure method before the visit.

Should I offer a discount in the reply?

Not in the missed-call reply. An offer makes it a marketing text, which needs signed written consent under FCC rules.

Sources

  1. FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls) · checked Oct 31, 2026
  2. Federal Register: TCPA revocation of consent rules (October 2024) · checked Oct 31, 2026
  3. Federal Register: Enhancing the ability of consumers to control robocalls (October 2026) · checked Oct 31, 2026
  4. Twilio: Error 30034, unregistered 10DLC traffic · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.