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Missed-call texts for electricians.Written for electrical contractors.

What a good one does

Updated

An electrician's missed-call text has to separate a dangerous problem from a routine job in one message. Reply within a minute, tell anyone who smells burning or sees smoke to call 911 first, give an urgent reply word for everything else that can't wait, and ask routine callers what they need. Send one message with a STOP line, then wait for their reply.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    A possible fire risk

    Text · 175 characters, 2 texts

    Hi, it's [Business]. If you smell burning or see smoke, call 911 first. If it's urgent but safe, reply URGENT and our on-call electrician will call you. Reply STOP to opt out.

  2. 02

    The power is out

    Text · 157 characters, 1 text

    Hi, [Business] here. Sorry we missed you. Is the power out in the whole house or only part of it? Reply and we'll call back by [time]. Reply STOP to opt out.

  3. 03

    EV charger enquiries

    Text · 175 characters, 2 texts

    Hi, it's [Business]. Calling about an EV charger? Reply with your car's make and a photo of your electrical panel and we'll call with options by [time]. Reply STOP to opt out.

  4. 04

    Panel upgrades

    Text · 161 characters, 2 texts

    Hi, [Business] here. If you're asking about a panel upgrade, reply with a photo of the panel label and your address. We'll call by [time]. Reply STOP to opt out.

    Ask for a photo of the label only. Don't ask anyone to open the panel cover.

  5. 05

    A breaker keeps tripping

    Text · 158 characters, 1 text

    Hi, it's [Business]. Breaker keeps tripping? Reply with which room and what was running when it tripped, and we'll call back by [time]. Reply STOP to opt out.

  6. 06

    Lights, fans and fixtures

    Text · 162 characters, 2 texts

    Hi, [Business] here. Sorry we missed your call. If it's a light or fan install, reply with how many and which rooms, and we'll text a time. Reply STOP to opt out.

  7. 07

    Permits and failed inspections

    Text · 162 characters, 2 texts

    Hi, it's [Business]. Calling about a permit or an inspection? Reply with your address and what needs signing off, and we'll call by [time]. Reply STOP to opt out.

  8. 08

    Businesses and rentals

    Text · 155 characters, 1 text

    Hi, [Business] here returning your call. If this is for a business or rental property, reply with the address and a contact on site. Reply STOP to opt out.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Sending no safety line to a caller who may have a fire risk.
  • Quoting a panel or EV charger price by text before seeing the panel.
  • Promising same-day work the schedule can't hold.

Questions people ask.Short answers.

What should an electrician's text say about a burning smell?

Tell them to call 911 if there's smoke or fire, then how to reach your on-call electrician. ESFI lists burning smells and warm outlets as signs to call a qualified electrician.

Can I ask for a photo of the panel?

Yes, a photo of the panel label helps you plan the visit. Never ask a customer to open the panel cover.

Should the reply mention a free estimate?

Keep offers out of the first reply. A promotion makes it a marketing text, which needs signed written consent under FCC rules.

Sources

  1. FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls) · checked Oct 31, 2026
  2. Federal Register: TCPA revocation of consent rules (October 2024) · checked Oct 31, 2026
  3. Federal Register: Enhancing the ability of consumers to control robocalls (October 2026) · checked Oct 31, 2026
  4. Twilio: Error 30034, unregistered 10DLC traffic · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.