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Missed-call texts for pest control companies.Written for pest control companies.

What a good one does

Updated

A pest control missed-call text should find out what the pest is and how bad it is, because a single mouse and a bed bug problem need different visits. Reply within a minute, ask which pest and for a photo if they can, and give a call-back time. Explain prep and pet safety on the call, not in the text. One message with a STOP line.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    You don't know the pest yet

    Text · 171 characters, 2 texts

    Hi, it's [Business]. Sorry we missed you. What are you seeing: mice, roaches, ants, bed bugs or something else? A photo helps. We'll call by [time]. Reply STOP to opt out.

  2. 02

    Possible bed bugs

    Text · 167 characters, 2 texts

    Hi, [Business] here. If it's bed bugs, reply with which rooms and how long you've seen them, and we'll call you by [time] to plan an inspection. Reply STOP to opt out.

  3. 03

    Termite inspection for a home sale

    Text · 172 characters, 2 texts

    Hi, it's [Business]. Calling about a termite inspection for a home sale? Reply with the address and the closing date, and we'll text available times. Reply STOP to opt out.

  4. 04

    Customers on a recurring plan

    Text · 149 characters, 1 text

    Hi, [Business] here. If you're on our quarterly plan, reply with your name and address and we'll check your next service date. Reply STOP to opt out.

  5. 05

    Wasps and hornets

    Text · 167 characters, 2 texts

    Hi, it's [Business]. If you have a wasp or hornet nest, keep people and pets away from it and reply with where it is. We'll call back by [time]. Reply STOP to opt out.

  6. 06

    Noises in walls or the attic

    Text · 162 characters, 2 texts

    Hi, [Business] here. Hearing scratching in the walls or attic? Reply with when you hear it and where, and we'll call to book an inspection. Reply STOP to opt out.

  7. 07

    Questions about pets and children

    Text · 178 characters, 2 texts

    Hi, it's [Business]. If you're asking about safety for pets or children, reply with what you have at home and our technician will call to explain the plan. Reply STOP to opt out.

  8. 08

    Restaurants and other businesses

    Text · 155 characters, 1 text

    Hi, [Business] here returning your call. If this is for a restaurant or other business, reply with the address and the best contact. Reply STOP to opt out.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Diagnosing the pest by text before anyone has inspected.
  • Calling a treatment 'completely safe' instead of explaining the precautions customers are told to ask about.
  • Adding a first-treatment discount to the reply, which makes it a marketing text.

Questions people ask.Short answers.

Should the text cover pet safety?

Briefly invite the question, then explain on the call. The EPA tells customers to ask a service about risks and precautions, so be ready with a clear answer.

Is it fine to ask for a photo?

Yes. A photo of droppings, damage or the insect helps you send the right technician and plan the visit.

Can I text a discount for the first treatment?

Not in the missed-call reply. An offer makes it a marketing text, which needs signed written consent under FCC rules.

Sources

  1. FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls) · checked Oct 31, 2026
  2. Federal Register: TCPA revocation of consent rules (October 2024) · checked Oct 31, 2026
  3. Federal Register: Enhancing the ability of consumers to control robocalls (October 2026) · checked Oct 31, 2026
  4. Twilio: Error 30034, unregistered 10DLC traffic · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Nov 1, 2026, updated Nov 1, 2026.