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Review requests for med spas.Written for med spas.

What a good one does

Updated

A med spa review request should invite honest feedback on the experience without asking clients to disclose treatments, share photos or rate results they can't see yet. Ask every client the same way with your Google review link, time it for when results usually show, and keep rewards, points and discounts completely separate from reviews.

8 templates.Copy, then make them yours.

Words in [brackets] are placeholders. Keep the STOP line on every text.

  1. 01

    After a visit

    Text · 145 characters, 1 text

    Hi [Name], thanks for visiting [Spa]. If you'd like to share your experience, here's our Google review link: [review link] Reply STOP to opt out.

  2. 02

    When results usually show, a couple of weeks later

    Text · 172 characters, 2 texts

    Hi [Name], it's [Spa]. It's been a couple of weeks since your visit. If you'd like to share how it went, here's our Google review link: [review link] Reply STOP to opt out.

    Time it for when results are usually visible for that treatment.

  3. 03

    After a consultation only

    Text · 171 characters, 2 texts

    Hi [Name], thanks for coming in for a consultation at [Spa]. Whether or not you book, we'd value an honest Google review of the visit: [review link] Reply STOP to opt out.

  4. 04

    Members

    Text · 151 characters, 1 text

    Hi [Name], thanks for being a [Spa] member. If you'd like to share your experience, here's our Google review link: [review link] Reply STOP to opt out.

    Never connect reviews to member points or perks.

  5. 05

    A version that sets expectations

    Text · 168 characters, 2 texts

    Hi [Name], thanks for visiting [Spa]. We'd value an honest Google review: [review link]. You don't need to mention any treatment or share photos. Reply STOP to opt out.

  6. 06

    A thank-you email

    Email

    Subject: Thanks for visiting [Spa] Hi [Name], Thanks for choosing [Spa]. For any questions after your visit, call [clinic number]. If you'd like to share your experience, here's our Google review link: [review link] The team at [Spa]

  7. 07

    Clients who prefer Spanish

    Text · 168 characters, 2 texts

    Hola [Name], gracias por visitar [Spa]. Si desea compartir su experiencia, aquí está nuestro enlace de Google: [review link] Responda STOP para no recibir más mensajes.

  8. 08

    Replying to any review

    Review reply

    Thank you for sharing this. We'd love to hear more, so please call us at [phone] if there's anything you'd like to talk through.

    Keep replies general. Don't mention treatments or confirm details about the client.

Rules that apply.In plain words.

This is a summary, not legal advice. Each row links to the official source.

Mistakes to avoid.We see these often.

  • Offering loyalty points, a discount or a free add-on for a review.
  • Asking clients to post before-and-after photos with their review.
  • Asking for a review on the day of treatment, before results show.

Questions people ask.Short answers.

Can a med spa give points for reviews?

No. Google doesn't allow incentives for reviews, and US rules ban rewards tied to a positive review. Keep loyalty programmes separate.

When is the best time to ask?

When results are usually visible for that treatment, which may be days or weeks after the visit.

Should clients mention their treatment?

Let them decide. Don't ask them to describe treatments or share photos, and keep your replies general.

Sources

  1. FTC: Consumer reviews and testimonials rule Q&A · checked Oct 31, 2026
  2. Federal Register: Trade regulation rule on consumer reviews and testimonials (2024) · checked Oct 31, 2026
  3. Google Business Profile Help: Create a link or QR code to request reviews · checked Oct 31, 2026
  4. HHS: Settlement with dental practice over online review replies · checked Oct 31, 2026

By Shakhawat Ullah Badhon, Founder, Damex Digital. Published Oct 31, 2026, updated Oct 31, 2026.