Reviews.Earning the right words.
Getting more honest reviews, replying well, and making reviews useful to customers and AI assistants alike.
- Oct 31, 2026Does ChatGPT use Google reviews? How reviews feed AI answersRarely as a source it cites. BrightLocal found Google Business Profile isn't a top source for ChatGPT, which cited Yelp in 80% of its local answers, while Google's own AI tools cite your profile more than anything else. Your Google review count still seems to travel, though: in 8ight's study, ChatGPT named only 3.4% of tested firms with under 25 Google reviews.16 min
- Oct 31, 2026How to get more Google reviews without breaking the rulesAsk every customer for a Google review, the same way, soon after the job, with a direct review link or QR code. Don't offer discounts or gifts, don't ask only the happy ones, and don't tell people what to write. Google bans incentives and selective asking, and the FTC rule bans fake reviews and rewards tied to a positive or negative review. Text requests need the customer's consent.18 min
Oct 31, 2026
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