--- title: "Review requests for orthodontists: 8 texts and emails" description: "An orthodontic review request lands best at a milestone: braces off, aligners finished or a first consultation that answered a family's questions. Send it." canonical: https://damex.digital/templates/review-request/orthodontics/ last_updated: 2026-11-01 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/review-request/orthodontics/ # Review requests for orthodontists: 8 texts and emails > An orthodontic review request lands best at a milestone: braces off, aligners finished or a first consultation that answered a family's questions. Send it to every patient or parent with your Google review link, keep anything clinical out of it, and reply to reviews without confirming treatment. Rewards, raffles and points must never be tied to reviews. Published Nov 1, 2026, updated Nov 1, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. When braces come off ```text Hi [Name], congratulations on getting your braces off at [Practice]. If you'd like to share your experience, here's our Google review link: [review link] Reply STOP to opt out. ``` ### 2. When aligner treatment finishes ```text Hi [Name], you've finished your aligners with [Practice]. If you have a minute, an honest Google review helps others deciding on treatment: [review link] Reply STOP to opt out. ``` ### 3. After a first consultation ```text Hi [Name], thanks for bringing [child's first name] in for a consultation. Whether or not you go ahead, we'd value an honest Google review of the visit: [review link] Reply STOP to opt out. ``` ### 4. A parent thank-you email ```text Subject: Thanks from [Practice] Hi [Name], Thanks for trusting us with [child's first name]'s care. For questions about treatment, please call [phone] rather than replying here. If you'd like to share your experience, here's our Google review link: [review link] The team at [Practice] ``` ### 5. A version that sets expectations ```text Hi [Name], we'd value an honest Google review of [Practice]: [review link]. There's no need to mention treatment details or share photos. Reply STOP to opt out. ``` ### 6. Families who prefer Spanish ```text Hola [Name], gracias por confiar en [Practice]. Si desea compartir su experiencia, aquí está nuestro enlace de Google: [review link] Responda STOP para no recibir más mensajes. ``` ### 7. Replying to a positive review ```text Thank you so much for sharing this. Our team loved being part of the journey, and we're here if you ever need us. ``` Warm and general. Don't mention treatment or confirm details. ### 8. Replying to a negative review ```text We're sorry to read this and want to understand what happened. Please call our office manager at [phone] so we can talk it through privately. ``` Move the conversation offline and never discuss a patient's care in public. ## Rules that apply - [FTC rule on consumer reviews and testimonials (16 CFR Part 465)](https://www.ecfr.gov/current/title-16/part-465) - [FTC: Consumer reviews and testimonials rule, questions and answers](https://www.ftc.gov/business-guidance/resources/consumer-reviews-testimonials-rule-questions-answers) - [Google Maps: prohibited content, including incentives and selective asking](https://support.google.com/contributionpolicy/answer/7400114) - [Google Business Profile: create a link or QR code to request reviews](https://support.google.com/business/answer/16816815) - [Yelp: Don't ask for reviews](https://www.yelp-support.com/article/Don-t-Ask-for-Reviews?l=en_US) - [HHS: dental practice settlement over review replies (2022)](https://www.hhs.gov/about/news/2022/12/14/hhs-civil-rights-office-enters-settlement-with-dental-practice-over-disclosures-of-patients-protected-health-information.html) ## Mistakes to avoid - Running a review raffle or giving points for reviews. - Asking families to post smile photos with their review. - Replying in a way that confirms someone is a patient. ## FAQs ### Can we run a review raffle for patients? No. Google doesn't allow incentives for reviews, including prize draw entries. ### When's the best time to ask? At a milestone, such as braces off or aligners finished, and after a first consultation whether or not the family goes ahead. ### Can parents leave the review? Yes. Ask whoever made the decisions and attended, usually the parent for younger patients. ## Sources 1. [FTC: Consumer reviews and testimonials rule Q&A](https://www.ftc.gov/business-guidance/resources/consumer-reviews-testimonials-rule-questions-answers), checked Oct 31, 2026 2. [Federal Register: Trade regulation rule on consumer reviews and testimonials (2024)](https://www.federalregister.gov/documents/2024/08/22/2024-18519/trade-regulation-rule-on-the-use-of-consumer-reviews-and-testimonials), checked Oct 31, 2026 3. [Google Business Profile Help: Create a link or QR code to request reviews](https://support.google.com/business/answer/16816815), checked Oct 31, 2026 4. [HHS: Settlement with dental practice over online review replies](https://www.hhs.gov/about/news/2022/12/14/hhs-civil-rights-office-enters-settlement-with-dental-practice-over-disclosures-of-patients-protected-health-information.html), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. 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