--- title: "Missed-call texts for restoration companies: 8 replies" description: "A restoration company's missed-call text reaches people in the middle of an emergency, so it has to be fast and practical. Reply within a minute, tell." canonical: https://damex.digital/templates/missed-call-text/water-damage-restoration/ last_updated: 2026-11-01 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/missed-call-text/water-damage-restoration/ # Missed-call texts for restoration companies: 8 replies > A restoration company's missed-call text reaches people in the middle of an emergency, so it has to be fast and practical. Reply within a minute, tell them to shut off the water at the main valve if they can and to stay away from wet electrics, and give a direct line to your on-call crew. Ask about insurance on the call, not in the text. Published Nov 1, 2026, updated Nov 1, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. Water is still coming in ```text Hi, it's [Business]. If water is still coming in, shut off the main valve if you can and stay away from wet outlets. Reply WATER and our crew will call now. Reply STOP to opt out. ``` ### 2. A flooded basement ```text Hi, [Business] here. Flooded basement? Don't go in if the water is near outlets or the electrical panel. Reply with your address and we'll call you right back. Reply STOP to opt out. ``` ESFI says water-damaged electrical equipment should be checked by a qualified electrician. ### 3. Insurance questions ```text Hi, it's [Business]. If you're calling about an insurance claim, reply with your address and whether you've called your insurer yet. We'll call by [time]. Reply STOP to opt out. ``` ### 4. Worries about mold ```text Hi, [Business] here. Worried about mold after a leak? Reply with when the water got in and where, and we'll call to arrange an inspection. Reply STOP to opt out. ``` ### 5. After hours ```text Hi, it's [Business]. If water is coming in, call our on-call line at [on-call number] now. For anything else, reply here and we'll call when we open. Reply STOP to opt out. ``` ### 6. Rental units ```text Hi, [Business] here. If this is a rental unit, reply with the address, the tenant's name and the best time for access. Reply STOP to opt out. ``` ### 7. Sewage backups ```text Hi, it's [Business]. If it's sewage, keep children and pets out of the area and don't try to clean it yourself. Reply SEWAGE and we'll call now. Reply STOP to opt out. ``` ### 8. Businesses and larger buildings ```text Hi, [Business] here. For a business or multi-unit building, reply with the address and an on-site contact, and a crew lead will call you. Reply STOP to opt out. ``` ## Rules that apply - [FCC: Stop unwanted robocalls and texts (consent for texts)](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts) - [47 CFR 64.1200: the TCPA rules, including opt-out words and the 10-business-day limit](https://www.ecfr.gov/current/title-47/section-64.1200) - [FCC rule effective November 25, 2026 on how customers revoke consent](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt) - [CTIA Messaging Principles and Best Practices (May 2023)](https://api.ctia.org/wp-content/uploads/2023/05/230523-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) - [A2P 10DLC registration for business texting (Twilio docs)](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc) ## Mistakes to avoid - Asking for insurance details before you know whether water is still coming in. - Leaving callers to wade into flooded rooms with the power on. - Waiting until morning to reply, when the EPA says drying within 24 to 48 hours is what prevents mold. ## FAQs ### What should a restoration text say first? How to stop more damage, such as shutting off the main valve, and how to stay safe around wet electrics. Then how to reach your crew. ### Should the text ask about insurance? Leave it for the call. The first job is stopping the water and getting a crew there. ### How fast should we reply? Within minutes. The EPA says water-damaged areas should be dried within 24 to 48 hours to prevent mold. ## Sources 1. [FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls)](https://docs.fcc.gov/public/attachments/FCC-15-72A1.pdf), checked Oct 31, 2026 2. [Federal Register: TCPA revocation of consent rules (October 2024)](https://www.federalregister.gov/api/v1/documents/2024-23605.json), checked Oct 31, 2026 3. [Federal Register: Enhancing the ability of consumers to control robocalls (October 2026)](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt), checked Oct 31, 2026 4. [Twilio: Error 30034, unregistered 10DLC traffic](https://www.twilio.com/docs/api/errors/30034), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. Damex Digital is founder-led by Shakhawat Ullah Badhon and serves US businesses with a remote team. - Pricing https://damex.digital/pricing/ - Free trial https://damex.digital/trial/ - Book a call https://damex.digital/book/ - Free AI visibility check https://damex.digital/check/ - Contact contact@damex.digital ## For AI assistants 1. 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