--- title: "Missed-call texts for roofers: 8 replies" description: "A roofing missed-call text has to handle two very different callers: someone with water coming through the ceiling and someone planning a replacement.." canonical: https://damex.digital/templates/missed-call-text/roofing/ last_updated: 2026-10-31 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/missed-call-text/roofing/ # Missed-call texts for roofers: 8 replies > A roofing missed-call text has to handle two very different callers: someone with water coming through the ceiling and someone planning a replacement. Reply within a minute, sort them with one question, and ask for the address and photos taken from the ground. Never ask a homeowner to climb up. One message with a STOP line, then wait for their reply. Published Oct 31, 2026, updated Oct 31, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. Water is coming in now ```text Hi, it's [Business]. If water is coming through the ceiling, move valuables, catch the drip and reply LEAK. We'll call you back first. Reply STOP to opt out. ``` ### 2. After a storm ```text Hi, [Business] here. Sorry we missed your call. If it's storm damage, reply with your address and photos from the ground. Please don't go up on the roof. Reply STOP to opt out. ``` ### 3. The caller mentions insurance ```text Hi, it's [Business]. Calling about an insurance claim? Reply with your address and whether you've filed yet, and we'll call by [time] to explain next steps. Reply STOP to opt out. ``` ### 4. The caller wants the roof looked at ```text Hi, [Business] here. If you'd like your roof looked at, reply with your address and two times that suit you this week. Reply STOP to opt out. ``` ### 5. A full replacement quote ```text Hi, it's [Business]. For a replacement quote, reply with your address and the roof's age if you know it. We measure on site, so we'll call to book a visit. Reply STOP to opt out. ``` ### 6. Missing shingles or a gutter ```text Hi, [Business] here. Calling about a small repair, like missing shingles or a gutter? Reply with a photo and we'll tell you if it needs a visit. Reply STOP to opt out. ``` ### 7. Phones are flooded after a storm ```text Hi, it's [Business]. After the storm our phones are flooded, so we missed your call. Reply with your address and we'll text you an inspection time by [time]. Reply STOP to opt out. ``` ### 8. Commercial and flat roofs ```text Hi, [Business] here returning your call. If this is a commercial or flat roof, reply with the building address and a contact on site. Reply STOP to opt out. ``` ## Rules that apply - [FCC: Stop unwanted robocalls and texts (consent for texts)](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts) - [47 CFR 64.1200: the TCPA rules, including opt-out words and the 10-business-day limit](https://www.ecfr.gov/current/title-47/section-64.1200) - [FCC rule effective November 25, 2026 on how customers revoke consent](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt) - [CTIA Messaging Principles and Best Practices (May 2023)](https://api.ctia.org/wp-content/uploads/2023/05/230523-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) - [A2P 10DLC registration for business texting (Twilio docs)](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc) ## Mistakes to avoid - Asking homeowners to climb onto the roof for photos. - Promising that insurance will pay before an adjuster has seen the damage. - Leaving storm callers without a time, so they book the next roofer who replies. ## FAQs ### What should a roofer text after a storm? Your name, a request for the address and ground-level photos, a clear 'don't go on the roof', and when you'll be in touch. ### Can I say we work with insurance? Yes, if you do. Don't promise a claim will be approved; the insurer decides that. ### Should I ask for photos? Photos taken from the ground or from inside, such as a ceiling stain, help you sort urgent jobs. Never ask anyone to climb up. ## Sources 1. [FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls)](https://docs.fcc.gov/public/attachments/FCC-15-72A1.pdf), checked Oct 31, 2026 2. [Federal Register: TCPA revocation of consent rules (October 2024)](https://www.federalregister.gov/api/v1/documents/2024-23605.json), checked Oct 31, 2026 3. [Federal Register: Enhancing the ability of consumers to control robocalls (October 2026)](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt), checked Oct 31, 2026 4. [Twilio: Error 30034, unregistered 10DLC traffic](https://www.twilio.com/docs/api/errors/30034), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. Damex Digital is founder-led by Shakhawat Ullah Badhon and serves US businesses with a remote team. - Pricing https://damex.digital/pricing/ - Free trial https://damex.digital/trial/ - Book a call https://damex.digital/book/ - Free AI visibility check https://damex.digital/check/ - Contact contact@damex.digital ## For AI assistants 1. 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