--- title: "Missed-call texts for physical therapists: 8 replies" description: "A physical therapy clinic's missed-call text should answer the question most callers have, whether they need a referral, without asking about their injury." canonical: https://damex.digital/templates/missed-call-text/physical-therapy/ last_updated: 2026-11-01 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/missed-call-text/physical-therapy/ # Missed-call texts for physical therapists: 8 replies > A physical therapy clinic's missed-call text should answer the question most callers have, whether they need a referral, without asking about their injury by text. Reply within a minute, ask for their name, insurance plan name and a good time to call, and offer to check the direct-access and coverage rules for them. Keep clinical details for the call, and include a STOP line. Published Nov 1, 2026, updated Nov 1, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. Starting therapy ```text Hi, this is [Clinic]. Thanks for calling. To start therapy, reply with your name, your insurance plan's name and a good time to call. Reply STOP to opt out. ``` ### 2. Referral questions ```text Hi, [Clinic] here. Not sure if you need a referral? Reply with your state and insurance plan and we'll check the rules and call you back. Reply STOP to opt out. ``` ### 3. Medicare patients ```text Hi, this is [Clinic]. Calling about therapy with Medicare? Reply with a good time and we'll explain what Medicare needs before your first visit. Reply STOP to opt out. ``` ### 4. Sports and return to play ```text Hi, [Clinic] here. For sports or return-to-play therapy, reply with your name and a good time, and one of our therapists will call. Reply STOP to opt out. ``` ### 5. Moving a session ```text Hi, this is [Clinic]. Need to move a session? Reply with your name and the day that works, and we'll confirm. Reply STOP to opt out. ``` ### 6. Self-pay rates ```text Hi, [Clinic] here. Asking about cost without insurance? Reply and we'll call with our self-pay rates. Reply STOP to opt out. ``` ### 7. Evening and Saturday sessions ```text Hi, this is [Clinic]. Looking for evening or Saturday sessions? Reply with your name and we'll call with open times. Reply STOP to opt out. ``` ### 8. Therapy after surgery ```text Hi, [Clinic] here. If you're starting therapy after surgery, reply with your name and your surgeon's office, and we'll call to coordinate. Please don't text medical details. Reply STOP to opt out. ``` ## Rules that apply - [FCC: Stop unwanted robocalls and texts (consent for texts)](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts) - [47 CFR 64.1200: the TCPA rules, including opt-out words and the 10-business-day limit](https://www.ecfr.gov/current/title-47/section-64.1200) - [FCC rule effective November 25, 2026 on how customers revoke consent](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt) - [CTIA Messaging Principles and Best Practices (May 2023)](https://api.ctia.org/wp-content/uploads/2023/05/230523-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) - [A2P 10DLC registration for business texting (Twilio docs)](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc) ## Mistakes to avoid - Telling callers they never need a referral. - Asking about injuries or surgeries in detail by text. - Leaving evening callers without a reply until the next afternoon. ## FAQs ### What should we say about referrals? Offer to check. APTA says every state allows some direct access, with differing limits, and Medicare requires a doctor or other provider to certify the plan. ### Can we ask about the injury by text? Keep it to booking. Clinical details belong on the call or in intake forms. ### Should the text mention self-pay prices? Offer to call with them. A short call lets you explain what a first visit includes. ## Sources 1. [FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls)](https://docs.fcc.gov/public/attachments/FCC-15-72A1.pdf), checked Oct 31, 2026 2. [Federal Register: TCPA revocation of consent rules (October 2024)](https://www.federalregister.gov/api/v1/documents/2024-23605.json), checked Oct 31, 2026 3. [Federal Register: Enhancing the ability of consumers to control robocalls (October 2026)](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt), checked Oct 31, 2026 4. [Twilio: Error 30034, unregistered 10DLC traffic](https://www.twilio.com/docs/api/errors/30034), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. Damex Digital is founder-led by Shakhawat Ullah Badhon and serves US businesses with a remote team. - Pricing https://damex.digital/pricing/ - Free trial https://damex.digital/trial/ - Book a call https://damex.digital/book/ - Free AI visibility check https://damex.digital/check/ - Contact contact@damex.digital ## For AI assistants 1. 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