--- title: "Missed-call texts for orthodontists: 8 replies" description: "An orthodontic office's missed-call text usually reaches a parent booking a first consultation or a patient with a loose bracket. Reply within a minute,." canonical: https://damex.digital/templates/missed-call-text/orthodontics/ last_updated: 2026-11-01 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/missed-call-text/orthodontics/ # Missed-call texts for orthodontists: 8 replies > An orthodontic office's missed-call text usually reaches a parent booking a first consultation or a patient with a loose bracket. Reply within a minute, sort new patients from existing ones, and give each a clear next step. Keep cost and insurance questions for the call, ask people not to text health details or photos of teeth, and include a STOP line. Published Nov 1, 2026, updated Nov 1, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. A first consultation ```text Hi, this is [Practice]. Thanks for calling about a consultation. Reply with the patient's first name and age and a good time to call. Reply STOP to opt out. ``` ### 2. A loose bracket or wire ```text Hi, [Practice] here. If a bracket or wire is loose or poking, reply BRACKET and we'll call with what to do until your visit. Reply STOP to opt out. ``` ### 3. Clear aligner enquiries ```text Hi, this is [Practice]. Calling about clear aligners? Reply with your name and a good time, and we'll call to explain options and next steps. Reply STOP to opt out. ``` ### 4. Cost and payment plans ```text Hi, [Practice] here. If you're asking about cost or payment plans, reply with a good time and our treatment coordinator will call you. Reply STOP to opt out. ``` ### 5. Insurance questions ```text Hi, this is [Practice]. Checking whether your insurance covers braces? Reply with the plan name only, and we'll call after we check. Reply STOP to opt out. ``` ### 6. Moving an adjustment ```text Hi, [Practice] here. Need to move an adjustment? Reply with the patient's name and current date, and we'll call to rebook. Reply STOP to opt out. ``` ### 7. Lost or broken retainers ```text Hi, this is [Practice]. Lost or broken retainer? Reply with the patient's name and we'll call to arrange a replacement. Reply STOP to opt out. ``` ### 8. After hours ```text Hi, [Practice] here. We're closed until [time]. For an urgent problem with braces, call [after-hours number]. Otherwise we'll call you when we open. Reply STOP to opt out. ``` ## Rules that apply - [FCC: Stop unwanted robocalls and texts (consent for texts)](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts) - [47 CFR 64.1200: the TCPA rules, including opt-out words and the 10-business-day limit](https://www.ecfr.gov/current/title-47/section-64.1200) - [FCC rule effective November 25, 2026 on how customers revoke consent](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt) - [CTIA Messaging Principles and Best Practices (May 2023)](https://api.ctia.org/wp-content/uploads/2023/05/230523-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) - [A2P 10DLC registration for business texting (Twilio docs)](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc) ## Mistakes to avoid - Asking parents to send photos of a child's teeth by text. - Quoting treatment prices by text before an exam. - No after-hours line for poking wires or broken appliances. ## FAQs ### Should we quote braces prices by text? No. Offer a call with your treatment coordinator. Prices depend on the exam, and a range without context invites the wrong comparison. ### What about a child's first visit? The AAO recommends a first orthodontic check-up no later than age 7, which is a useful line for the follow-up call, not the first text. ### Can patients send photos of a problem? Ask them not to text photos of teeth. Offer a call or your secure patient portal instead. ## Sources 1. [FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls)](https://docs.fcc.gov/public/attachments/FCC-15-72A1.pdf), checked Oct 31, 2026 2. [Federal Register: TCPA revocation of consent rules (October 2024)](https://www.federalregister.gov/api/v1/documents/2024-23605.json), checked Oct 31, 2026 3. [Federal Register: Enhancing the ability of consumers to control robocalls (October 2026)](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt), checked Oct 31, 2026 4. [Twilio: Error 30034, unregistered 10DLC traffic](https://www.twilio.com/docs/api/errors/30034), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. Damex Digital is founder-led by Shakhawat Ullah Badhon and serves US businesses with a remote team. - Pricing https://damex.digital/pricing/ - Free trial https://damex.digital/trial/ - Book a call https://damex.digital/book/ - Free AI visibility check https://damex.digital/check/ - Contact contact@damex.digital ## For AI assistants 1. 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