--- title: "Missed-call texts for HVAC companies: 9 replies" description: "An HVAC missed-call text has to work in a heatwave and a cold snap, when callers may try several companies at once. Reply within a minute, ask the one." canonical: https://damex.digital/templates/missed-call-text/hvac/ last_updated: 2026-10-31 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/missed-call-text/hvac/ # Missed-call texts for HVAC companies: 9 replies > An HVAC missed-call text has to work in a heatwave and a cold snap, when callers may try several companies at once. Reply within a minute, ask the one question that tells you how urgent it is, such as no cooling or no heat, and give a call-back time you can keep. Send one message with a STOP line, then wait for their reply. Published Oct 31, 2026, updated Oct 31, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. Summer: the AC isn't cooling ```text Hi, it's [Business]. Sorry we missed you. Is your AC not cooling at all, or just weaker than usual? Reply and we'll call back by [time]. Reply STOP to opt out. ``` ### 2. Winter: the caller may have no heat ```text Hi, it's [Business]. We missed your call. If you have no heat, reply NO HEAT and our on-call tech will ring you back. Otherwise we'll call by [time]. Reply STOP to opt out. ``` ### 3. Any season, as a safety line ```text Hi, it's [Business]. If you smell gas, leave the house and call your gas company or 911 first. For anything else, reply here and we'll call you back. Reply STOP to opt out. ``` Keep safety advice short and point to the gas company or 911. Don't diagnose by text. ### 4. The caller may be on your maintenance plan ```text Hi, [Business] here. We missed your call. If you're on our maintenance plan, reply with your name and address and we'll check your next visit. Reply STOP to opt out. ``` ### 5. Spring and fall tune-up season ```text Hi, it's [Business]. Sorry we missed you. Calling about a tune-up? Reply with two times that suit you this week and we'll confirm one. Reply STOP to opt out. ``` ### 6. The caller wants a new system ```text Hi, [Business] here. If you're calling about replacing your system, reply with its age if you know it and a photo of the outdoor unit's label. We'll call by [time]. Reply STOP to opt out. ``` ### 7. Heat pumps and mini splits ```text Hi, [Business] here. Sorry we missed your call. Is this about a heat pump or mini split? Reply with the brand if you know it so we send the right tech. Reply STOP to opt out. ``` ### 8. The busiest week of the season ```text Hi, it's [Business]. It's our busiest week of the summer, so we missed your call. Reply with your address and the problem and we'll text our first open slot. Reply STOP to opt out. ``` ### 9. After hours, with a stated call-out fee ```text Hi, it's [Business]. We're closed until [time]. After-hours visits cost [fee]. Reply URGENT if you need one tonight, or tell us what you need and we'll call first thing. Reply STOP to opt out. ``` ## Rules that apply - [FCC: Stop unwanted robocalls and texts (consent for texts)](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts) - [47 CFR 64.1200: the TCPA rules, including opt-out words and the 10-business-day limit](https://www.ecfr.gov/current/title-47/section-64.1200) - [FCC rule effective November 25, 2026 on how customers revoke consent](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt) - [CTIA Messaging Principles and Best Practices (May 2023)](https://api.ctia.org/wp-content/uploads/2023/05/230523-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) - [A2P 10DLC registration for business texting (Twilio docs)](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc) ## Mistakes to avoid - Telling a caller with no heat in winter to wait until morning without offering an urgent option. - Quoting a repair price by text before anyone has seen the system. - Adding a tune-up discount to the reply, which turns it into a marketing text. ## FAQs ### Should an HVAC company text back after hours? If you offer emergency service, yes: say so, say what it costs if you can, and give a way to reach the on-call tech. If you don't, say when you'll call back. ### Can I add a tune-up offer to the reply? Keep offers out of the first reply. A promotion makes it a marketing text, and FCC rules require signed written consent for those. ### What should the first question be? Whichever question sorts urgency fastest: no cooling or no heat, a gas smell, or a routine visit. One question keeps the reply short. ## Sources 1. [FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls)](https://docs.fcc.gov/public/attachments/FCC-15-72A1.pdf), checked Oct 31, 2026 2. [Federal Register: TCPA revocation of consent rules (October 2024)](https://www.federalregister.gov/api/v1/documents/2024-23605.json), checked Oct 31, 2026 3. [Federal Register: Enhancing the ability of consumers to control robocalls (October 2026)](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt), checked Oct 31, 2026 4. [Twilio: Error 30034, unregistered 10DLC traffic](https://www.twilio.com/docs/api/errors/30034), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. 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