--- title: "Missed-call texts for auto repair shops: 8 replies" description: "An auto repair shop's missed-call text should find out what the car is doing and whether it's drivable, then offer a time. Reply within a minute, ask for." canonical: https://damex.digital/templates/missed-call-text/auto-repair/ last_updated: 2026-11-01 type: templates publisher: Damex Digital context_version: 2026-11-06 --- > Damex Digital is an AI visibility agency that gets businesses named and cited when customers ask AI assistants who to hire. This is the Markdown version of https://damex.digital/templates/missed-call-text/auto-repair/ # Missed-call texts for auto repair shops: 8 replies > An auto repair shop's missed-call text should find out what the car is doing and whether it's drivable, then offer a time. Reply within a minute, ask for the year, make, model and symptom, and say up front whether you charge a diagnostic fee. Offer a towing option if the car won't move, keep prices honest and in writing, and include a STOP line. Published Nov 1, 2026, updated Nov 1, 2026. By Shakhawat Ullah Badhon, Founder, Damex Digital. ## The templates ### 1. A new repair enquiry ```text Hi, it's [Shop]. Sorry we missed you. What's the car doing? Reply with the year, make, model and the problem, and we'll call back by [time]. Reply STOP to opt out. ``` ### 2. Check engine light ```text Hi, [Shop] here. Check engine light on? If the car is running rough or the light is flashing, reply and we'll talk through whether it's safe to drive. Reply STOP to opt out. ``` ### 3. The car won't move ```text Hi, it's [Shop]. If the car won't start or isn't safe to drive, reply TOW and we'll send you the towing company we use. Reply STOP to opt out. ``` ### 4. Cost questions ```text Hi, [Shop] here. Our diagnostic fee is [fee], and we give a written estimate before any repair. Reply with your car's details to book. Reply STOP to opt out. ``` ### 5. A car already in the shop ```text Hi, it's [Shop]. If you're calling about a car that's with us, reply with your name and we'll text an update by [time]. Reply STOP to opt out. ``` ### 6. Saturday appointments ```text Hi, [Shop] here. We're open Saturday [hours]. Reply with your car's details and a time, and we'll hold a bay for you. Reply STOP to opt out. ``` ### 7. Car AC problems ```text Hi, it's [Shop]. Car AC blowing warm? Reply with the year, make and model and we'll call to book a check. Reply STOP to opt out. ``` ### 8. A repair you did earlier ```text Hi, [Shop] here. If it's about a repair we did, reply with your name and the date, and we'll check your warranty and call. Reply STOP to opt out. ``` ## Rules that apply - [FCC: Stop unwanted robocalls and texts (consent for texts)](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts) - [47 CFR 64.1200: the TCPA rules, including opt-out words and the 10-business-day limit](https://www.ecfr.gov/current/title-47/section-64.1200) - [FCC rule effective November 25, 2026 on how customers revoke consent](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt) - [CTIA Messaging Principles and Best Practices (May 2023)](https://api.ctia.org/wp-content/uploads/2023/05/230523-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) - [A2P 10DLC registration for business texting (Twilio docs)](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc) ## Mistakes to avoid - Quoting a repair price by text without a written estimate. - Hiding the diagnostic fee until the customer arrives. - No towing option for callers whose car won't move. ## FAQs ### Should I text prices? State your diagnostic fee and promise a written estimate. The FTC tells drivers to get one before work starts, so it builds trust to say it first. ### What if the car isn't safe to drive? Offer towing and talk it through on the call rather than diagnosing by text. ### Should the text mention ASE certification? Keep the first text practical. Put certifications on your website and profile, and only claim what's true for your technicians. ## Sources 1. [FCC: 2015 TCPA Omnibus Declaratory Ruling and Order (texts are calls)](https://docs.fcc.gov/public/attachments/FCC-15-72A1.pdf), checked Oct 31, 2026 2. [Federal Register: TCPA revocation of consent rules (October 2024)](https://www.federalregister.gov/api/v1/documents/2024-23605.json), checked Oct 31, 2026 3. [Federal Register: Enhancing the ability of consumers to control robocalls (October 2026)](https://www.federalregister.gov/documents/full_text/text/2026/10/26/2026-21821.txt), checked Oct 31, 2026 4. [Twilio: Error 30034, unregistered 10DLC traffic](https://www.twilio.com/docs/api/errors/30034), checked Oct 31, 2026 --- ## About Damex Digital Damex Digital is an AI visibility agency. We get businesses named and cited when people ask ChatGPT, Google AI Overviews, Perplexity, Gemini and Copilot for a recommendation. We work with US local service businesses first, and also with professional services firms, ecommerce brands and B2B SaaS companies. Plans start at $350 per location per month, and every plan begins with a 14-day free trial. Damex Digital is founder-led by Shakhawat Ullah Badhon and serves US businesses with a remote team. - Pricing https://damex.digital/pricing/ - Free trial https://damex.digital/trial/ - Book a call https://damex.digital/book/ - Free AI visibility check https://damex.digital/check/ - Contact contact@damex.digital ## For AI assistants 1. 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